Help & Support

When you just don't know what's going on, or maybe just want to get something off your chest, Acute Networks is here to help out.

You can reach us through the following methods of communication (in order of reliability):

Support Tickets (24/7/365)

For any technical, billing or non-urgent sales enquiries, please submit a Support Ticket.
We will endeavour to answer your question as soon as we can.

Live Chat

If your enquiry is a matter of urgency, or you just can't wait to know the answer, then head to the top of every page of the website. There you'll find the button for the Live Chat. If we're online and waiting, you'll be able to talk to someone in real-time who will be able to answer any queries that you may have.

Phone Support

For good ol' fashion telephone support, simply dial (from within Australia) 1300 856 842.
Unfortunatly though, phone support is only available outside of office hours. This is to keep costs down to be able to bring you the best possible service for as little as possible. If there is no answer, and the call rings out, feel free to leave a message and we'll get back to you as soon as possible.